Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of nanui.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Max Walker
HAPPY with the quality
Aaron Schmitt
vendeur au top , colis reçu très rapidement, matériel de bonne qualité
Mathéo Marchal
Superbe qualité et merci pour le cadeau
David Castro
Tal cual l descripción y vino con un regalo para limpiar las rejillas de aire
René Meier
Schnelle Lieferung. Tiptop.
Artur Kowalczyk
Polecam jakość dobra ! Paczka w 9 dni u mnie.
Lawrence Kim
looks to be well made. Will see how it holds up!
Marlon Krüger
Alles ok
Diego Adam
Parfait !
Jacopo Amato
Come da descrizione, sembrano di buona fattura.
Tyler Kelly
Absolutely TOP QUALITY. Extremely reasonably priced, packaged very well. Superfast delivery. Quality item with perfect fit. Extremely happy with Purchase & Product. Very highly recommended store/shop.
Victor van der Linden
Besteld op 19 mei 2021 en ontvangen op 26 mei 2021 in Nederland. Het pakket was goed en stevig ingepakt. Complimenten daarvoor! De velgenborstel is van hoge kwaliteit. Bedankt voor de cadeaus.
Emilio Caballero
perfecto para las llantas.. fibras de buena calidad.. y protector de goma para no golpear la mano en la llanta.
David Lourenço
conforme descrito, excelente qualidade, obrigado pela oferta.
Bjørn Haugland
Product came very fast, no damages. Looks like it is a good quality. Haven’t tested it yet.
Lucy Smith
Very good quality
Bryan Bailey
빠른배송 미니브러쉬 서비스주시네요 감사합니다
Amandine Lacroix
très bonne qualité, résistant à l’acide, livraison rapide
Amine Durand
Très bonne qualité