Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of nanui.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Daan Dekker
Never experienced such fast free shipping. only took 5 days to reach my country! big thanks. The tips look great and now let’s hope they fit the JCW exhaust.
Lara Ribeiro
Produto excelente, bom acabamento, teve que forçar um pouco pra entrar no F56, mas sem nenhum problema, recomendo! Ótima qualidade. Chegou em 16 dias no Brasil.
Marc Perret
Produit de très bonne qualité, embout avec vrai carbone.
Anton Ebert
Good Product, i Choose r58 s and it fit perfectly. You need to push both of exhaust tip at the same time
Kristien Koster
Snel geleverd en prima kwaliteit.
Gaspard Noel
Très bon produit belle finition je recommande pour le prix ça donne un super look
Rob van Dongen
zeer snelle levering, super mooie eindtips , hartstikke goed ingepakt voor verzending
Aad de Wit
Very nice product! (super close to original). Expect some small raw edges from manufacturing but in my case invisible as soon as they are on the car. The R56 tips fit perfectly on the jcw pro exhaust on my F56.
Samuel Ramirez
great item thanks for the speedy delivery . well packed too
Teun Visser
Goede kwaliteit. Past goed op Mini R60. Voor en na foto’s toegevoegd
Arthur Estrada
r56s. easy to setting. the exposed part is a little long but it’s good
Mina Sommer
Gutes Produkt. vernünftige Verarbeitung. Kann ich sehr empfehlen.
William Day
Lest than two week to arrive. They where very well packaged and easy to fit, after I realised they just go over the ends that are already there. I did try to remove the ends then thought this must go over it (doh!). On my JCW exhaust they fit bang smack together, you couldn’t get a sheet of paper between them. Super happy with them though. Would definitely recommend them.
Melissa Johnson
Cannot fault this product, they are as expected 🙂 glossy carbon fibre! They fit perfectly on my F56 2015 JCW standard (not pro) exhaust 🙂
Erika Barone
Rapporto qualità-prezzo direi ottimo. Non vedo l’ora di installarlo!
Willie Mendoza
장착하기 쉽고 배송도 빠르고 좋아요. 근데 생각보다 많이 튀어나오네요.